After planning the training programme, delivering the training is important and critical step. A well-planned training can be wasted because of its improper delivery. Certain factors need to be examined and planned while selecting the delivery methods. These are discussed below.
Training Provider
Training can be part-time or full-time; day or evening or mixture of any. Training can be provided internally and/ or externally. External training can be provided by colleges or private contractors. They provide NVQs as qualifications. Internal provider can provide company specific dedicated programmes. Again some of the national standard supervisor training programmes can be run internally with company’s internal assessors.
Who Should Do the Training?
This is one of the crucial decisions to make sometimes. Staff Training Working Group of the Distributive Trades EDC (1971) defined manager as anyone who leads a team; it may be supervisor, department manger or simply anyone. That is a topic to raise questions about. Practically that may not be true. Sometimes supervisor may train staffs; even an old experienced staff may train new staffs. So, the above statement may create lots of confusion. Even if we consider managers to train staffs, it is important to find out what the reasons are. Some companies hire trainer for the businesses. Why do they do that? The answer of these is important to select a trainer.
Manager as Trainer
Professional trainers are there to train staffs. But some cases, managers are responsible for training the staffs. Managers have practical knowledge on everything within the store and they are capable to know the abilities and needs of every staffs (Staff Training Working Group of the Distributive Trades EDC 1971). Instead of having some advantages, there are some disadvantages. If managers act as trainer, they need to sacrifice their time from managing business and other activities.
Training the Trainer
Though managers can act as trainers, but they need to be trained on different aspects of training. Professional trainer is already trained to perform as trainer. There is cost involve in training the managers to be trainers. It is important to explore the cost while selecting the trainer.
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